Caller

Sahaj Retail Limited is dedicated to bridging the digital divide between urban and rural India, operating under the National e-Governance Plan (NeGP) of the Government of India. Through its comprehensive economic and social inclusion model, the company focuses on financial and digital inclusion to empower and enhance livelihoods in rural areas. Sahaj Retail facilitates access to various online services such as G2C, financial services, utility bill payments, e-learning, FASTag, and more, via its ICT-enabled Sahaj Kendras operated by Village Level Entrepreneurs (VLEs). With a focus on expanding its reach through franchise activation and pull products, Sahaj Retail plays a vital role in enhancing digital connectivity and economic empowerment across rural India.

This is a full-time on-site position for a Caller, based in Kolkata. The Caller will be responsible for managing outbound and inbound calls, addressing customer inquiries, and providing information about the company's services to potential and existing clients. Additional responsibilities include maintaining detailed records of customer interactions, promoting relevant services, and effectively addressing customer concerns to ensure a positive experience.

• Proficient communication skills, active listening, and problem-solving abilities
• Experience in customer service, telemarketing, or related call-handling roles
• Working knowledge of digital platforms, ICT tools, and Microsoft Office Suite
• Organizational and multitasking skills for efficient handling of multiple queries
• Ability to work collaboratively in a team and adapt to a fast-paced environment
• Familiarity with rural development and e-services is a plus
• Proficiency in English, Bengali, and/or Hindi
• High school diploma or equivalent; further education or certifications in relevant fields are advantageous