Job Description

Company Description BV Soltech India Pvt Ltd is a clean-energy solutions provider specializing in Solar EPC (Engineering, Procurement, and Construction) and the distribution of high-efficiency solar products across India. Headquartered in Ghaziabad, the company serves residential, commercial, and industrial clients with turnkey solar power projects designed for reliability and strong returns on investment. BV Soltech manages the entire solar project lifecycle, including engineering and design, procurement, construction, grid integration, and ongoing operation and maintenance. The company also offers a premium portfolio of solar photovoltaic modules, smart inverters, energy storage systems, and balance-of-system components, engineered for durability and peak performance. By combining technical expertise with quality products, BV Soltech supports the transition to cost-effective and sustainable solar power.

Role Description This is a full-time, on-site Caller role based in Loni. The Caller will be responsible for making outbound and receiving inbound calls to prospective and existing customers, providing information about solar solutions, and answering basic product or service-related queries. The role includes maintaining call records, updating customer details in the system, and coordinating with sales and operations teams to schedule appointments or follow-ups. The Caller will handle call scripts, explain benefits of solar solutions clearly, and escalate complex inquiries to relevant team members when needed. Daily activities also involve meeting call targets, maintaining professional communication standards, and supporting overall customer engagement efforts.

Qualifications

Strong verbal communication skills in clear, professional English and Hindi, with the ability to explain technical concepts in simple terms.
Customer service and telecalling abilities, including active listening, polite call handling, and maintaining a positive, solution-oriented approach.
Basic computer and data entry skills for updating CRM or spreadsheets and managing call logs accurately.
Good interpersonal skills, confidence on calls, and the ability to work effectively as part of a sales or support team.
Previous experience in call center, telemarketing, or customer support roles is preferred, especially in solar, energy, or related sectors.
Minimum educational qualification of high school diploma; graduation in any discipline is an advantage.
Willingness to work on-site in Loni during standard business hours and meet daily and weekly calling targets.