Call Quality Analyst (Sales Process)

Location: Jaipur

Work Mode: On-site

Experience: 1–2 Years

Open Positions: 3–4

Joining: Immediate joiner Required

We are looking for a detail-oriented with experience in auditing sales calls. The candidate will be responsible for evaluating sales conversations, ensuring quality standards, identifying performance gaps, and providing constructive feedback to improve the overall sales process.

• Audit sales calls as per the defined QA scorecard and ensure accurate scoring.

• Provide feedback and coaching inputs to sales agents and team leaders.

• Prepare daily and weekly call quality reports.

• Identify recurring errors, performance gaps, and compliance risks.

• Participate in regular QA calibration sessions.

• Ensure adherence to sales processes and quality standards.

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• 1–2 years of hands-on experience in call quality analysis or QA auditing of sales calls.

• Strong spoken and written English communication skills.

• Good knowledge of MS Excel and reporting.

• Strong analytical skills and attention to detail.

• Ability to evaluate calls objectively and provide constructive feedback.

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• Familiarity with call recording and speech analytics tools.