Call Handler Executive - UK Process

About us:

DNA Growth is a leading professional services firm specializing in offering business planning and virtual CFO solutions to startup and mid-enterprise clientele in North America and the MENA region. We combine people, processes, and tech to empower our client's growth and success.

Job Title: Call Handler Executive - UK Process

Location: Mohali (Work from Office)

Shift Timing: Rotational shift & Rotational working days

Job Description:

We are seeking experienced and dedicated Call Handlers to join our team for a UK-based health services process. The ideal candidates will have prior experience in voice processes and excellent communication skills.

Key Responsibilities:

·         Handle inbound and outbound calls, ensuring professional and courteous interaction with clients.

·         Accurately record caller details and relevant information in the client's internal data records system.

·         Understand and explain the dental services offered by the clinic to potential and existing clients (training to be provided regarding       the services).

·         Process payments and book appointments over the phone.

·         Offering and upselling general enquiries using knowledge of dental payment plans and services that the client is offering.

·         Cold calling inactive patients and new patients to re-offer services.

·         Adapt to and learn the software used by the client for maintaining internal records.

·         Participate in ongoing training to stay updated with new processes and services.

Qualifications:

·         Excellent communication skills, both verbal and written.

·         Strong attention to detail and ability to accurately record information.

·         Proficient in using computer software and willing to learn new systems.

·         Ability to explain and promote services effectively.

·         Willingness to learn and adapt to new processes and training.

 Additional Information:

·         Freshers with exceptional communication skills and a willingness to learn are also encouraged to apply.

·         This is a full-time, office-based position in Ludhiana.

• ·         Work hours will align with UK business hours, and candidates should be open to working in shifts if required.