Call Centre Quality Analyst

We're Hiring! – Quality Analyst | Jaipur

Location: Jaipur

Salary: Up to 4.5 LPA

Joining:Immediate joiners preferred

Working Days: 6 (WFO)

Shift: Day Shifts

Process: ECommerce

About the Role

We are looking for a skilled Quality Analyst to monitor, evaluate, and enhance customer interactions for our ECommerce LOB. If you're detailoriented, analytical, and great with people — this could be your next big move!

Key Responsibilities

• Monitor advisor calls & provide timely feedback
• Ensure agents meet quality benchmarks
• Daily/Weekly/Monthly QA reporting
• Support audits: BAU, BI audits, compliance
• Drive team performance & escalate issues when required
• Maintain client standards & service levels

What We're Looking For

• Graduate in any stream
• 2+ years in Customer Service
• 1+ year as QA (Inbound process)

Skill Highlights

1. Quality Assurance
2. Call Monitoring
3. Call Quality
4. Quality Monitoring
5. Quality Analysis
6. Call Calibration
7. Call Audit
8. Customer Service
9. Quality Audit

Sound like you Contact our HR team for to get interviewed.

Neha: 8008325085