About Job:
I-PAC (Indian Political Action Committee) is a leading consulting firm that provides innovative solutions to our Campaign's most challenging problems. We pride ourselves on delivering strategic insights and actionable plans that drive growth and improve performance.
Responsibilities:
- Manage and supervise a team of agents, ensuring that they meet their performance targets and provide high-quality service.
- Monitor and evaluate the performance of team members, providing feedback and coaching to help them to improve their skills and achieve their goals.
- Share feedback and coach to enhance the skills and knowledge of team members.
- Conduct regular team meetings to communicate performance targets, goals, and expectations.
- Develop and maintain effective working relationships with other departments to ensure the smooth running of the contact center.
- Generate reports on team performance and communicate results to management.
- Manage Vendor team efficiently.
- Work well under pressure and follow through on items to completion.
Minimum Qualifications:
- Bachelor's degree in any discipline.
- Minimum of 3 years of experience with at least 1 year in a supervisory role (TL/QA/Trainer) in a mix of Inbound and Outbound (Tele-Sales) voice into International and Domestic BPO.
- Excellent communication skills, both verbal and written.
- Strong leadership skills with the ability to motivate and inspire a team.
- Sound understanding of contact center operations and performance metrics.
- Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
- Flexible and adaptable to changing business needs.
- Ability to work in a fast-paced and dynamic environment.
- Should be able to speak Bengali, Hindi and English.
Preferred Qualifications:
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