Call Center Representative

Dear Candidate,

We have a requirement for Call Center Executive for Isha Life. The work location will be Madampatti, Coimbatore. Please find below the details:

Job Responsibilities:

- Handle inbound and outbound customer calls professionally and efficiently.

- Respond to customer queries and concerns through emails and ticketing systems.

- Manage customer support tickets and ensure timely resolution within defined SLAs.

- Assist customers with inquiries related to orders, product information, delivery status, returns, refunds, exchanges, and payments.

- Coordinate with internal teams such as Logistics, Warehouse, and Finance to resolve customer issues.

- Maintain accurate records of customer interactions and updates in CRM/ticketing tools.

- Follow up with customers to ensure satisfactory resolution of their concerns.

- Adhere to quality standards, customer service guidelines, and process requirements.

Required Skills & Competencies

;- Minimum 2 years of experience in Customer Support, Customer Service, or Contact Center operations

.- Hands-on experience handling inbound and outbound calls

.- Experience working with ticketing systems and email support

.- Excellent verbal and written communication skills

.- Strong problem-solving and customer-handling abilities

.- Ability to multitask and work in a fast-paced environment

.- Proficiency in MS Office and CRM/customer support tools

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Interested candidates please forward your resum

e.
Regar

ds,Priya Ra