Company Description
Falcon Fincrop is a trusted financial partner headquartered in Gujarat, specializing in simplifying financial solutions for individuals and businesses across India. As a Direct Selling Agent (DSA), the company provides tailored assistance for loans, credit cards, insurance, and smart financial advisory services. Known for its transparent, client-first approach and strong partnerships with top banks and NBFCs, Falcon Fincrop is dedicated to empowering clients with clarity and ease in achieving their financial goals. With a nationwide reach and doorstep service, Falcon Fincrop ensures quick approvals and stress-free processing to create a seamless financial journey.
Role Description
This is a full-time, on-site role based in Mehsana for a Call Center Operations Manager. The Call Center Operations Manager will oversee day-to-day operations, ensuring efficient workflows, maintaining high levels of customer satisfaction, and optimizing workforce management. Key responsibilities include leading and supervising the contact center team, analyzing performance metrics, handling escalation processes, and ensuring compliance with organizational objectives and standards.
Qualifications:
any background
- Expertise in Contact Center Management and enhancing Customer Satisfaction
- Strong background in Operations Management and Workforce Management
- Proficient in Analytical Skills to monitor performance and implement process improvements
- Excellent leadership, communication, and problem-solving skills
- Bachelor's degree in Business Administration, Management, or a related field
- Proven experience in managing call center operations, with a track record of achieving key performance indicators (KPIs)
