Job Title: Experience Centre Head
CTC: ₹20–26 LPA
Experience: 7–14 Years
Location: Gurgaon
We are looking for a dynamic leader to build and lead a world-class customer experience function.
Key Requirements:
- Mandatory experience in managing large-scale inbound call center/contact center operations.
- Proven track record of leading customer experience teams and driving service excellence.
- Strong customer-first mindset with a focus on enhancing user experience.
- Ability to challenge conventional processes and drive innovative solutions.
- Hands-on execution approach with strong ownership and accountability.
- Data-driven decision maker with expertise in identifying and solving root-cause issues.
- Experience in building high-performing teams and fostering a customer-centric culture.
Preferred Skills:
- Stakeholder management and cross-functional collaboration.
- Process improvement and operational excellence.
- Strong analytical and problem-solving capabilities.
Interested candidates can share their CVs at [Confidential Information] or WhatsApp at 7004406945.
