Job Description: Call Center Manager
Job Title: Call Center Manager
Location: [Specify Location]
Salary: Up to 40,000 per month (based on experience)
Experience Required: 36 years in Call Center / BPO Operations
Roles & Responsibilities:
- Manage day-to-day operations of the call center to ensure smooth functioning.
- Lead, motivate, and supervise team leaders and telecallers to achieve daily and monthly targets.
- Monitor call quality, productivity, attendance, and performance metrics.
- Develop and implement process improvements to enhance efficiency and service quality.
- Handle escalations from clients and customers professionally.
- Coordinate with HR for hiring, onboarding, training, and retention of agents.
- Prepare daily, weekly, and monthly performance reports and share with management.
- Ensure compliance with company policies, scripts, and quality standards.
- Conduct regular team meetings, feedback sessions, and performance reviews.
Required Skills & Qualifications:
- Graduate/Postgraduate in any discipline (preferred).
- Proven experience as a Call Center Manager or similar leadership role.
- Strong leadership, communication, and people-management skills.
- Good understanding of call center KPIs and reporting.
- Ability to work under pressure and meet targets.
- Proficient in MS Excel, MIS reporting, and basic systems.
What We Offer:
- Competitive salary up to 40,000 per month.
- Growth opportunities within the organization.
- Professional and supportive work environment.
