Job Description
About Us
Multiplier AIis a leading AI-driven Healthcare and Life Sciences technology company delivering innovative solutions across Pharma, Healthcare, and Enterprise AI. We empower global organizations with AI-powered platforms, data intelligence, automation, and digital transformation solutions. As we continue to expand, we are looking for energetic professionals who can contribute to our business growth while ensuring operational excellence.
Job Title:Call Center Executive
Location:Noida
Job Type:Full-Time
Shift: Day Shifts
Job Description
We are seeking a highly motivated and customer-focused Call Center Executive who is proficient in English. The ideal candidate will be responsible for handling inbound and outbound calls, addressing customer queries, and providing exceptional customer service in a professional and friendly manner.
Key Responsibilities
Manage large volumes of inbound and outbound calls promptly.
Identify customer needs, clarify information, and provide solutions or alternatives to resolve issues.
Maintain a positive, empathetic, and professional attitude toward customers always.
Follow communication scripts and guidelines to ensure consistent service delivery.
Escalate unresolved queries to appropriate departments when necessary.
Keep records of customer interactions, transactions, comments, and complaints.
Meet personal/team qualitative and quantitative targets.
Adhere to all call center procedures and policies, ensuring compliance with company standards.
Requirements
Requirements:
Proficiency in English (Mandatory).
Basic Proficiency In Hindi(Preferred).
Strong verbal communication and active listening skills.
Ability to multi-task, set priorities, and manage time effectively.
Previous experience in a call center or customer service role is a plus but not mandatory.
Problem-solving attitude and patience when handling customer queries.
Basic computer skills (typing, navigating software, etc.).
Benefits
Benefits:
Competitive salary with performance-based incentives.
Opportunity for career advancement.
Paid training and continuous development opportunities.
Supportive work environment.
