Job Description

Company Description BloomLife Hospital, part of Bloom Healthcare, is dedicated to delivering quality healthcare services tailored to patients needs. By implementing a robust quality management system, the organization focuses on continual improvement in clinical care and patient experience. Bloom Fertility and Healthcare has been recognized as one of the best IVF centers in Chennai by the Indian Society for Assisted Reproduction, reflecting its strong reputation in fertility treatment. Team members join a patient-centered environment that values professionalism, compassion, and consistent service excellence.

Role Description This is a full-time, on-site Call Center Executive role based in Chennai. The Call Center Executive will handle inbound and outbound calls, respond to patient inquiries, schedule and confirm appointments, and provide clear information about hospital services and procedures. The role involves accurately recording patient details, updating records in hospital systems, and coordinating with clinical and administrative teams to ensure smooth patient flow. The executive will address basic service-related concerns, guide callers to appropriate departments, adhere to call handling protocols, and maintain a courteous, empathetic, and professional communication style at all times.

Qualifications

Candidates should have minimum bachelor degree and possess strong Customer Support and Customer Service skills, with a focus on empathy, patience, and problem resolution.
Candidates should have 1--2 years of experience in hospital or healthcare industry and possess excellent Communication skills, including clear spoken English and local language proficiency, active listening, and professional telephone etiquette.
Candidates should be willing to work in rotational shift and possess experience working in Contact Centers or call handling environments, with familiarity in call routing, ticketing, or CRM systems.
Candidates should possess Sales awareness, including the ability to inform patients about services and promotions in an ethical and service-oriented manner.
Additional beneficial qualifications include prior experience in healthcare or hospital settings, basic computer literacy, ability to work in shifts, strong attention to detail, and a collaborative mindset.
Completion of higher secondary education or a relevant diploma/degree is preferred, along with a track record of reliability and adherence to organizational policies.