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Call Center Agent

Guatemala

Full Time

Student (High School)

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Job Title: Customer Care Representative Responsibilities:

Be customer obsessed.
Manage each contact interaction with our customers satisfaction as your number one priority.
Identify customers needs, clarify information, research every issue and provide solutions.
Inform customer by explaining procedures; answering questions; providing information.
Deliver on commitments, do what you say you will do.
Resolve the customer issue same day, at most within 24 hours.
Always provide correct information to the customer. Listen carefully to understand the true customer question.
Interact with customer by asking probing questions to identify customer needs and properly solution Requirements:
High School diploma or equivalent required.
Passion for delivering a stand-out customer experience.
Excellent verbal and written communication skills.
Utilize various online systems to satisfy customer concerns
English proficiency B2 – C1
Ability to ask probing questions and problem resolution skills.
Utilize online knowledge bases in real time during customer interaction to ensure proper processes are followed and customer is satisfied.
Ability to follow instructions for specific customer resolutions tasks.
Ability to work in within a high-pressure environment and maintain a positive interaction for the customer.
Intermediate proficiency with PC navigation while providing exceptional customer service. (Office, G suit)
Ability to read, write, speak and understand the English language in a business environment.
Experience in a call center industry preferred.
Flexible with schedules and available to work a variety of shifts to include weekends, overnights, holidays or extra shifts to meet the needs of the business.
Ability to work in multiple online systems at once

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