Call Agent

Job Title: Telecaller Executive

Location: Hisar, Haryana (On-site)

About TSL Steel

TSL Steel is a legacy-driven industrial powerhouse with over 50 years of excellence in the steel industry. Built on deep-rooted expertise, ethical values, and end-to-end control over raw materials, TSL has played a vital role in strengthening India's infrastructure. From high-quality TMT bars (TSL 550 SD) to a diversified portfolio including girders, MS products, binding wire, and bitumen, TSL stands for power, trust, and progress. With a strong foundation in Jamshedpur (Jharkhand) and global ambitions, TSL continues to shape the future of steel with integrity and innovation.

Role Overview

We are hiring a Telecaller Executive to handle inbound and outbound calls, coordinate with customers, dealers, and internal teams, and support sales and enquiry management. The role requires clear communication skills, professionalism, and a customer-first approach.

Key Responsibilities

• Make inbound and outbound calls to customers, dealers, and leads
• Handle product enquiries related to TSL Steel offerings
• Share accurate information about products, pricing, and availability
• Maintain call records, follow-ups, and lead data
• Coordinate with sales and operations teams for smooth communication
• Ensure professional and courteous interaction with all callers

Qualifications

• Minimum 12 years of experience as a Telecaller or in a similar role
• Strong verbal communication skills in Hindi (English is an advantage)
• Basic knowledge of CRM or call tracking systems preferred
• Ability to handle customer queries confidently and patiently
• Organised, disciplined, and target-oriented approach