Job Description:
Cadmatic Administrator & Consultant (Technical and Functional Support)
Position Overview:
We are seeking a skilled and experienced Cadmatic Administrator & Consultant to manage and support Cadmatic software solutions, ensuring smooth operations, efficient utilization, and alignment with organizational goals. The ideal candidate will provide both technical and functional support, playing a critical role in the deployment, customization, integration, and optimization of Cadmatic products.
Key Responsibilities:
Technical Support:
- Software Installation and Maintenance:
- Install, configure, and upgrade Cadmatic software and related modules.
- Ensure compatibility and smooth integration with existing IT infrastructure.
- Monitor and maintain software performance, addressing technical issues proactively.
System Administration:
- Manage user accounts, access permissions, and system settings.
- Ensure data security, backups, and disaster recovery planning.
- Develop and maintain system documentation, including architecture diagrams and configurations.
Troubleshooting and Problem Resolution:
- Provide Level 2 and Level 3 technical support to resolve software-related issues.
- Collaborate with vendor support teams for escalated cases.
- Analyze system logs and diagnostics to prevent and address recurring issues.
Integration and Customization:
- Develop and implement integrations between Cadmatic and other enterprise systems (e.g., ERP, PLM).
- Customize Cadmatic workflows, templates, and tools to meet project-specific needs.
Performance Optimization:
- Conduct regular system audits and optimize software performance.
- Implement updates, patches, and improvements as needed.
Functional Support:
- Business Analysis and Consulting:
- Collaborate with stakeholders to understand business requirements and map them to Cadmatic functionalities.
- Recommend best practices and solutions to maximize the software's utility and ROI.
- Training and Knowledge Sharing:
- Conduct user training sessions to enhance adoption and proficiency.
- Develop and update user manuals, FAQs, and training materials.
- Project Support:
- Assist project teams in using Cadmatic effectively for design, modeling, and documentation.
- Ensure adherence to industry standards and organizational guidelines in Cadmatic outputs.
- Stakeholder Coordination:
- Act as the primary liaison between technical teams, functional teams, and external vendors.
- Facilitate communication to align system capabilities with business goals.
