C4C Techno Functional Consultant

he Technology Consultant facilitates the implementation and support of the SAP Cloud (Commerce and Sales Cloud) solution to

enhance the clients business functionality and overall performance, while maintaining a high

degree of customer satisfaction.

-Perform detailed analysis of complex business process requirements and provide appropriate

 system solutions; identify, interpret, validate and document customer requirements

-Facilitate workshops to collect business requirements

-Map client business requirements, processes and objectives; develops necessary product

 modifications to satisfy clients needs.

-Design, customize, configure and testing of C4C/Commerce.

-Identify gaps, issues and work around solutions.

-Act as liaison with client for troubleshooting: investigate, analyse, and solve software problems.

-Handle changes or emergency transports as needed for high priority issues;

-Document functional designs, test cases and results.

-Proactively identify and propose business process and/or system enhancements

-Provide consulting services on both new implementations and existing support projects

-Act as a liaison between the business functions and the technical team.

-Provide ad-hoc training and user support as required

-Work self-directed and independently; may act as subject matter mentor