Location: Bangalore / Chennai
Experience: 5–10 Years
CTC: Up to ₹20 LPA
Employment Type: Full-Time(30571)
Work Mode: Hybrid / and, as per business requirements
Notice Period: Immediate to 15 Days
Role Overview
We are looking for an experienced
Salesforce Administrator / Analyst to support and optimize an enterprise Salesforce ecosystem. The role involves Salesforce administration, governance, security, integrations, DevOps support, and collaboration with cross-functional teams.
The ideal candidate should have strong Salesforce administration experience, good understanding of Salesforce security and integrations, and excellent communication and documentation skills.
Key Responsibilities
- Administer and maintain Salesforce environments across Sales Cloud, Service Cloud, Experience Cloud, and Marketing Cloud.
- Implement and maintain Salesforce governance standards and best practices.
- Monitor system health, data quality, platform usage, reports, and dashboards.
- Support integrations between Salesforce and enterprise platforms such as MuleSoft, ServiceNow, SAP, Splunk, Azure, and GCP.
- Provide L2 support for configuration, access management, automation, and user issues.
- Troubleshoot Salesforce configuration, security, and integration-related issues.
- Support Salesforce security assessments using Health Check and other assessment frameworks.
- Identify and implement improvements to Salesforce security scores and maturity levels.
- Assist with performance tuning and platform reliability initiatives.
- Support Salesforce release management, testing, validation, and deployment activities.
- Maintain Salesforce governance policies, standards, SOPs, and support documentation.
- Maintain and update technical knowledge bases related to Salesforce business processes.
- Collaborate with architecture, governance, platform, and business teams on continuous improvement initiatives.
Must-Have Skills- 5+ years of hands-on experience in Salesforce Administration
- Experience with Salesforce Administration, Integration, and DevOps tools
- Strong knowledge of:
- Salesforce Objects & Fields
- Validation Rules
- Flows
- Reports & Dashboards
- Strong understanding of the Salesforce Security Model and Access Controls
- Basic understanding of REST/SOAP APIs and integration concepts
- Hands-on experience with Azure DevOps and Git
- Exposure to multi-org Salesforce environments
- Basic knowledge of MuleSoft or other integration platforms
- Experience supporting Salesforce in an enterprise/governed environment
- Strong analytical and problem-solving skills
- Excellent communication, documentation, and stakeholder management skills
- Salesforce Certified Administrator – Mandatory
Good-to-Have Skills
- Salesforce Certified Platform Developer
- Salesforce Certified Security Specialist
- Experience with Salesforce security assessments and governance frameworks
- Experience with MuleSoft
- Knowledge of Microsoft Azure and Google Cloud Platform (GCP)
- Knowledge of ServiceNow or similar ITSM tools
- Experience with Splunk or similar monitoring/logging tools
- Experience with Salesforce performance tuning
- Experience working across multiple Salesforce Clouds
- Understanding of enterprise integration methodologies
- Exposure to Salesforce DevOps and release management practices
Educational Qualification
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Equivalent professional experience in Salesforce administration and cloud technologies may also be considered.
Candidate Profile
- Strong Salesforce administration and configuration expertise
- Comfortable working in a multi-team and enterprise environment
- Strong troubleshooting and analytical abilities
- Excellent verbal and written communication
- Strong documentation and process-oriented approach
- Ability to collaborate with technical and non-technical stakeholders
- Candidates should demonstrate stable employment history, preferably with 2+ years in an organization.
Skills: access controls,mulesoft,devops tools,flows,soap apis,integration,salesforce objects,salesforce security model,multi-org salesforce,dashboards,rest,salesforce administration,azure devops,reports,validation rules
