To bridge the gap between business objectives and IT solutions by analyzing complex business processes, eliciting detailed requirements, and defining robust system specifications within Global Payments. This role involves collaborating with diverse stakeholders to identify business needs, propose creative solutions, and ensure the successful delivery of critical IT projects.
Roles and Responsibilities:
- Acts as a liaison between client end-users, programmers and test analysts with in-depth analysis, design, configuration, testing and maintenance of complex systems to ensure optimal operational performance. Maintains a working relationship with key stakeholders and gains an understanding of the complex nature of the client's business. Consults with management to identify, define and document business needs/objectives, current operational procedures, problems, input/output requirements, data scope, usage formatting, security requirements and levels of systems access. Maintains communications with end-users and reviews other Business Analysts feedback to ensure systems continually meet the client's expectations. Analyzes complex/ escalated problems/issues (complexity varies based on data requirements and business specifications) and offers alternative business solutions. Facilitates meetings and leads discussions.
- Analyzes, interprets and develops simple to complex business specifications and logical flowcharts that include features and functions from which programmers can create technical specifications. Leverages system or module knowledge in the design of system screens and database structures. Consults and coordinates with programmers to design and develop requirements and analyze the feasibility of new systems and enhancements to existing systems; ensures the system design fits the needs of the users. Prepares input for system design, including final report and screen definition, logical system flow and implementation plans. Provides support to resolve issues that may cross multiple systems and affect the business process. Tracks application incidents to ensure a successful conclusion for internal and external clients. Identifies system impact of changes in the business, user needs, external business environment and operating systems.
- Leads others to document client training and documentation for installation of systems and their upgrades; universally understood procedures for permanent records; post-implementation problems and revision requests; procedures, methodology and/or application standards to include payment card industry and security related compliance. Maintains, administers, and/or reviews all procedures, methodology and/or application standards to include payment card industry and security related compliance.
- Develops, administers and recommends best practices when supporting testing/planning/validation by clarifying the intended functionality. Uses experience and expertise to ensure complex issues do not hinder a successful implementation.
- Assigns project work to the Business Analyst(s) occasionally. Assists with the detailed project planning efforts on larger projects, and may act as a Project Manager on smaller development efforts. Monitors project progress by tracking activity, resolving problems, publishing progress reports and recommending actions. Prepares technical reports by collecting, analyzing and summarizing information and trends. Maintains software deployment plans and communicates these plans to the user community; ensures that users are apprised of any anticipated deviation from schedules.
What Are We Looking For in This Role
Minimum Qualifications:
- Bachelor's Degree in Computer Science, Management Information Systems, Business, or a related field; or equivalent training or experience in lieu of a degree.
- Professional experience working with end-users to meet business needs.
Preferred Qualifications:
- Scripting knowledge.
- Bankcard industry knowledge.
- Understanding of data structures.
- Working towards a Certified Business Analysis Professional (CBAP) certification.
What Are Our Desired Skills and Capabilities
- Skills / Knowledge: Possesses wide-ranging experience, capable of using professional concepts and company objectives to resolve complex issues in creative and effective ways.
- Job Complexity: Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques, and evaluation criteria for obtaining results. Capable of networking with key contacts outside own area of expertise.
- Supervision: Determines methods and procedures on new assignments and may coordinate activities of other personnel (Team Lead).
- Problem Solving: A seasoned, experienced professional with strong problem-solving skills and a proven ability for problem resolution based on a broad base of business knowledge.
- MS Office & Flowcharting: Proficient in Word, Excel, PowerPoint, and Visio. Familiar with several common drawing techniques using Visio or UML.
