Skills and Background
Education:
- A Bachelor's degree is required.
Experience:
- 3-6 years progressively responsible experience as an Atlassian Global Administrator responsible for installing, configuring, enhancing and maintaining Atlassian platforms and Atlassian Marketplace Add-Ons in an environment with >1,000 users and >100 projects.
- Strong understanding of JQL (Jira Query Language), Jira workflows, permission management, notifications, custom fields, custom workflows and dashboards is required.
- 2-4 years progressively responsible experience in administration of Apptio Targetprocess or similar portfolio management tools is preferred.
- Experience configuring and supporting integrations with other tools and systems is preferred.
- Understanding of workflows, permission management, troubleshooting and resolving technical issues, end user support and training
- Moderate/Advanced proficiency in two or more of the following: Software Development Life Cycle (SDLC) Principals and Practices, Lean methodology, Agile methodology, Microsoft Excel, database querying applications such as SQL Server and TOAD, VBA, GIS, XML and HTML.
- Active listening skills and a willingness to collaborate with teammates and internal customers is a must.
Key Behaviors of a Successful Candidate
- Adaptability – Adapts quickly to competing demands and shifting priorities, and modifies viewpoints and direction in light of new information.
- Improvement Mindset – Coordinates with team members to achieve synergy and integration in achieving improvement goals.
- Customer Focus – Collaborates on unique and effective solutions that address inefficiencies and improve the overall customer experience.
