Business System Analyst

KEY RESPONSIBILITIES:

• Stakeholder interaction daily support to Sales & Business Development groups (email, chat , zoom calls)
• Partner interaction (ticket resolutions)
• Ensure achieving daily/monthly deliverables
• Ensure SLAs are met, end-to-end ownership of the process assigned
• Understand interdependencies of the processes and systems
• Delivering presentations to stakeholders
• Analysis of program elements & reporting to identify & communicate trends, issues & areas of ongoing improvement

EXPERIENCE:

• Candidates will need to have at least 2-4 years of experience in a partner/customer service environment.
• Job Requirements/Competencies:
• University degree
• Minimum of 2-4 years experience in a relevant role
• Preferred previous experience working in sales/sales support, contract administration, finance/accounting, or related role
• Highly proficient in MS Office/Excel
• Excellent numeracy and keen attention to detail
• Strong analytical skills
• Very good communication skills, both written and verbal(English)
• Good Analytical skills & strategic thinking
• Ability to work independently with minimal oversight while exercising excellent judgment
• Self-directed, strategic thinker with ability to lead & coordinate with cross-functional teams
• Problem solving & troubleshooting skills to resolve systemic operational issues
• Enthusiasm, energy and ability to engage with stakeholders
• Ability to work in a multi-cultural environment
• Be able to articulate and advocate program elements
• Have an excellent attitude to work and win as a team player
• Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times