The Global Partner Experience Team manages the adoption of programs, processes and systems for the partner business, worldwide. Within Oracle s program element, the Business Operations team is responsible for program implementation, business process definition, process execution, provisioning of reporting capabilities and data quality to support our overall program strategy. We are currently looking for a highly motivated, flexible team members to join our team, to handle the business operations tasks and partner program benefit processing & execution.
KEY RESPONSIBILITIES:
- Stakeholder interaction daily support to Sales & Business Development groups (email, chat , zoom calls)
- Partner interaction (ticket resolutions)
- Ensure achieving daily/monthly deliverables
- Ensure SLAs are met, end-to-end ownership of the process assigned
- Understand interdependencies of the processes and systems
- Delivering presentations to stakeholders
- Analysis of program elements & reporting to identify & communicate trends, issues & areas of ongoing improvement
EXPERIENCE:
- Candidates will need to have at least 2-4 years of experience in a partner/customer service environment.
Job Requirements/Competencies:
- University degree
- Minimum of 2-4 years experience in a relevant role
- Preferred previous experience working in sales/sales support, contract administration, finance/accounting, or related role
- Highly proficient in MS Office/Excel
- Excellent numeracy and keen attention to detail
- Strong analytical skills
- Very good communication skills, both written and verbal(English)
- Good Analytical skills & strategic thinking
- Ability to work independently with minimal oversight while exercising excellent judgment
- Self-directed, strategic thinker with ability to lead & coordinate with cross-functional teams
- Problem solving & troubleshooting skills to resolve systemic operational issues
- Enthusiasm, energy and ability to engage with stakeholders
- Ability to work in a multi-cultural environment
- Be able to articulate and advocate program elements
- Have an excellent attitude to work and win as a team player
- Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times
