We are looking for a Business Systems Analyst (BSA) with strong expertise in Microsoft Dynamics 365 Finance Accounts Receivable (AR), with a special focus on Invoice Presentment and Billing processes. The ideal candidate will work closely with Finance, Billing, IT, and external stakeholders to analyze business requirements, design system solutions, and support implementation and enhancements across the Order-to-Cash (O2C) lifecycle.
Key Responsibilities
Business Analysis & Functional Ownership
- Act as the functional SME for D365 Finance Accounts Receivable modules.
- Gather, analyze, and document business requirements related to:
- Customer invoicing & invoice presentment
- Billing formats and delivery methods (email, portal, EDI, print)
- Credit & collections processes
- Payment application and settlements
- Translate business requirements into functional design documents (FDDs), user stories, and process flows.
- Support invoice presentment strategies, including multi-format invoices, customer-specific layouts, and compliance requirements.
D365 Finance (AR) Functional Responsibilities
- Configure and support Accounts Receivable processes in D365:
- Customer master data
- Invoice generation & posting
- Payment terms, credit limits, and dunning
- Customer settlements and write-offs
- Support invoice presentment and billing integrations with:
- Customer portals
- Document management systems
- E-invoicing / tax compliance solutions (if applicable)
- Partner with technical teams for integrations with CRM, payment gateways, banks, and downstream financial systems.
Testing, Support & Delivery
- Define and execute UAT test scenarios for AR and invoice presentment flows.
- Validate invoice accuracy, layouts, tax calculations, and customer-facing outputs.
- Support go-live, hypercare, and production issue resolution.
- Perform root cause analysis for billing and AR-related defects.
- Collaborate with stakeholders across Finance, IT, and external vendors.
Stakeholder & Agile Collaboration
- Serve as the bridge between Finance users and technical teams.
- Participate in Agile ceremonies: backlog grooming, sprint planning, reviews.
- Assist Product Owners in prioritizing AR and billing-related enhancements.
- Ensure solutions align with compliance, audit, and business controls.
Required Skills & Qualifications
Primary Skills (Must-Have)
- 5+ years of experience as a Business Systems Analyst / Functional Consultant.
- Strong hands-on experience with Microsoft Dynamics 365 Finance Accounts Receivable.
- Solid understanding of Invoice Presentment / Billing processes.
- End-to-end knowledge of Order-to-Cash (O2C) lifecycle.
- Experience writing BRDs, FDDs, user stories, and UAT test cases.
