Overview
TekWissen is a global workforce management provider throughout India and many other countries in the world. The below job opportunity is to one of our clients who is a part of a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, IT modernization and managed services. This client enables us to move confidently into the digital future. This client committed to Long Term success and combine global reach with local client attention to serve them in over 50 Countries.
Position: Business Sys. Analysis Senior Analyst
Location: Gurgaon/Noida/Coimbatore
Work Type: Hybrid
Job Type: Full Time
Job Description
Technical Experience:
- Must have 6+ years of IT experience, 2+ years in managing endpoint tools – Nexthink/ 1E Tachyon/ SysTrack
- Nexthink/ 1E Tachyon/ SysTrack Platform Foundation & Administrator certificates
- ITIL foundation certifications
- Project Management tools – JIRA, Azure DevOps
- Experience of working on ITSM - ServiceNow, Remedy
- Possesses knowledge of Microsoft Applications like MS Visio, MS Excel & MS PowerPoint
Roles & Responsibilities
- Identification of potential use cases to improve user experience, stability, and performance scores in the designated DEX tool
- Experience in implementing and driving automation initiatives
- Create intake processes to gather requirements from stakeholders
- Participate in problem hunting sessions to identify opportunities in the environment
- Analytical skills to slice and dice the data per use case needs
- Create Success Plans, Roadmaps and Value Realization documents to help customer achieve business objectives.
- Responsible for customer/stakeholder relationship management
- Provide cross functional support
- Act as a liaison between vendor and client
Key Expertise
- Exhibits passion and alignment with our vision, values & operating principles
- Strong Communication & Presentation skills
- Vendor Management
- Stakeholder management
- Demonstrates the ability to multi-task
- Exceptional listening abilities and detail oriented
- Ability to work in heterogeneous environment
- Demonstrates ability to succeed with the team
Educational Qualification
- Degree from a reputed educational institution
- 15 years of education is must
TekWissen® Group is an equal opportunity employer supporting workforce diversity. 
