Business Support Senior Specialist

7-9 Years

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Early Applicant

Job Description

Experience:7+ years

Location: Gurugram

Key Responsibilities:

Build and nurture strong, long-term relationships with strategic clients, acting as their trusted advisor.
Onboard new clients, ensuring seamless integration and adoption of our products/services.
Monitor client health, usage, and satisfaction, proactively addressing concerns and identifying opportunities for improvement.
Conduct regular check-ins, business reviews, and feedback sessions with clients.
Collaborate with Product, Support, and Sales teams to address client needs and advocate for their interests.
Drive renewals, upsells, and cross-sell opportunities by understanding client goals and aligning solutions.
Serve as the escalation point for client issues, ensuring prompt and effective resolution.
Lead and manage client-facing and internal projects, from initiation to completion.
Develop project plans, define milestones, allocate resources, and track progress.
Coordinate with cross-functional teams to deliver project goals and timelines.
Identify project risks and issues and implement mitigation strategies.
Ensure project documentation, reporting, and communication with stakeholders.

Qualifications:

Bachelor's degree in business, Management, or a related field (advanced degree preferred).
Minimum of 7 years experience in customer success, account management, or a client-facing role.
At least 2 years experience managing projects, preferably in a technology or SaaS environment.
Demonstrated success in building and maintaining strategic client relationships.
Strong project management skills, including planning, execution, and stakeholder communication.
Proficiency with CRM and project management tools (e.g. Salesforce, Jira, Asana).
Excellent communication, problem-solving, and negotiation skills.
Ability to manage multiple priorities in a dynamic, fast-paced environment.