Business Support Senior Associate

These individuals have a working knowledge of one technical skill. . They work on routine and nonroutine matters. . They handle routine questions and issues, referring complex or unexpected matters to higher level employees for assistance. . They may regularly interact with customers and first-line management
Broadened
administrative
operations
support
performing
various role tasks
for the BPO
Organisation
(mail, file services,
reporting, project
support, and
general account
support activities).
. Interacts
frequently with
clients in relation
to the supported
area, both internal
and external.
. Provides
progressively
higher-level of
support on
programs,
projects,
reporting, filing
(electronic and hard-copy),
confidential
materials
handling, and
issue resolution
through
experiences
performing the
role.
. Scope of work
remains routine in
tasks and decision
making is defined
by outsourced
activity agreement
or manager's
direction.
. May mentor lesser
experienced staff.
Typically requires
1-2 years relevant
experience.
Solid knowledge
of software
programs
Windows and MS
Office
applications.
. Solid knowledge
of multi-line phone
system.
. Proficient writing,
analytical and
problem-solving
skills.
. Demonstrated
client service
skills.
. Good organization
and time
management skills