Business Strategy

At Kapture CX, we are looking for a sharp, curious, and high-energy individual to work closely with the CEO on high-impact projects and strategic priorities.

Who are we

Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions. We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations.

Kapture CX is headquartered in Bangalore and we have offices in Mumbai and Delhi/NCR in India, in addition to offices in the USA, UAE, Singapore, Philippines and Indonesia.

What is this role all about

In this role, you will collaborate directly with the leadership team, drive cross-functional initiatives, and play a key role in shaping the next phase of our journey.

Sounds interesting

Here's a more detailed description of what you will do:

• Work directly with senior leadership on leading and driving strategic cross-functional initiatives across product, growth, operations and client success
• Work closely with enterprise clients and internal teams to drive initiatives from 0 to 1
• Identify and solve high-leverage problems with speed, clarity, and ownership
• Conduct deep research, analysis, and competitive benchmarking to support decision-making

This is a Bangalore-based role. We work five days a week from the office, as we believe in-person interactions fuel innovation and agility. This role requires a willingness to travel when required.

What does success look like in this role

In this role, success means creating a transformational impact on how Kapture functions as an organization. You will help us build and institutionalize the systems that will help Kapture scale in our next phase of growth.

What would make you a good fit for this role

We are looking for someone with:

• 3 - 6 years of experience in consulting, startups, VC, or strategic roles preferably with a Tier 1 educational background
• High ownership mindset with the ability to independently drive outcomes
• Outstanding communication skills, including being comfortable working with both internal and external stakeholders
• Strong analytical and problem solving skills, and an ability to manage multiple priorities
• High learning orientation, and proven ability to thrive in fast-paced, ambiguous environments

You will have an advantage if you:

• Have a consulting background
• Have prior interest or experience in SaaS, AI, or customer experience domains

Why should you be interested

Here's what you will gain from this role:

• A front-seat view to growing and scaling an AI-first SaaS organization
• The opportunity to work work directly with the CEO on diverse, high-impact, cross-functional projects
• Exposure to internal strategic initiatives as well as client-facing mandates
• The opportunity to make an impact at an organizational level
• Steep learning curve, and accelerated growth

What's next for this role

• Individuals who have done well in this role have moved to strategic roles as per their strengths and interests, including roles in Product, Sales, Implementation and Partnerships.

Does this sound like you

Click the Apply button to let us know!