BUSINESS PROJECT MANAGER

Job Summary

You will act as the regional hub aligning country sales operations with regional sales goals, leading escalation management, and coordinating cross-functional teams to resolve critical issues, strengthen customer trust, and drive continuous process improvements.

Responsibilities

• Align country sales operations with regional sales objectives to ensure consistent execution
• Coordinate effectively between sales, service delivery, supply chain, and customer support teams at the regional level
• Develop and implement escalation protocols and communication channels for internal teams and customers
• Assess, prioritize, and categorize escalations based on severity and business impact to enable swift resolution
• Lead and coordinate cross-functional task forces including sales, technical, legal, and operations to resolve escalations promptly
• Manage high-stakes customer communications during escalations to maintain trust and strong relationships
• Provide transparent updates, root cause analyses, and actionable plans to countries and customers
• Initiate and drive continuous improvement initiatives based on escalation insights
• Serve as the interface between regional, global, and country sales organizations to ensure alignment
• Facilitate collaboration between regional and country supply chain and commercial departments

Required competencies and certifications

• 5 - 6 years of experience in Industrial Electrical Component/Solutions
• Demonstrated ability to analyze complex issues and conduct root cause and process management
• Resilience and decisiveness under pressure to manage critical escalations effectively
• Diplomatic and customer-oriented communication skills to maintain positive relationships
• Proven collaboration skills within sales organizations, value chains, and customer service across organizational levels
• Experience in commercial evaluation to support business decisions
• Knowledge of contractual regulations and compliance requirements