Title: Business Program & Operations Analyst – UAT & Implementation
Location: Remote – Chicago-Based Preferred, Occasional Travel Required (up to 3 trips during the 9-month engagement)
Duration: 9-Month Contract with Potential for Full-Time Conversion
Schedule: Monday–Friday | Core Hours: 8:00 AM–5:00 PM CST, with some flexibility
Equipment: Provided
Compensation: Competitive hourly W2 rate ($41-43 p/h), Access to Healthcare & Dental Insurance Plan of Choice
(details available upon request)
Summary
We are seeking a
Business Program & Operations Analyst – UAT & Implementation to support a highly visible, enterprise-wide refrigeration temperature monitoring and automation initiative being deployed across approximately 7,530 retail locations. This large-scale program is transforming a traditionally manual temperature-checking and logging process through sensor technology, automated data collection, temperature alerts, and work-order automation.
The program is designed to provide greater visibility into refrigeration equipment performance, identify potential equipment and temperature issues earlier, reduce product loss, support compliance requirements, improve preventive and corrective maintenance processes, and generate significant operational efficiencies and cost savings.
In this role, you will help ensure the program is successfully implemented across the store network by supporting business requirements, User Acceptance Testing (UAT), process and SOP validation, training, operational readiness, implementation quality, and go-live activities. You will work cross-functionally with project managers, refrigeration engineers, facilities teams, vendors, business stakeholders, and other program resources to ensure solutions meet business requirements and implementations remain on schedule without compromising quality.
The ideal candidate will bring approximately 2–3 years of relevant Business Analyst or program implementation experience, with hands-on exposure to UAT, business process testing, requirements validation, training, and implementation readiness. Experience supporting retail, facilities, store operations, or large-scale multi-site implementations would be especially valuable.
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What You Will Be Accountable For
- Support the implementation and deployment of a large-scale refrigeration temperature monitoring and automation program across approximately 7,530 retail locations.
- Partner with business stakeholders to gather, define, document, clarify, and validate business and operational requirements.
- Ensure new processes, system functionality, and implementations align with established business requirements and operational needs.
- Lead and coordinate User Acceptance Testing (UAT), including test execution, business process validation, issue identification, documentation, and follow-through.
- Validate system functionality, workflows, and business processes prior to deployment.
- Review and validate Standard Operating Procedures (SOPs) to ensure processes are accurate, practical, and aligned with business requirements.
- Identify gaps, defects, process issues, or operational risks uncovered during testing and implementation and coordinate with appropriate stakeholders through resolution.
- Support store and end-user readiness for implementation and go-live.
- Develop and/or support training materials, process documentation, job aids, and other resources associated with the new program.
- Facilitate or support end-user and service-related training to drive understanding and successful adoption of new processes.
- Support implementation and training activities associated with facilities and work-order management processes.
- Coordinate with project managers, refrigeration engineers, facilities teams, vendors, store stakeholders, and other program resources throughout the rollout.
- Help ensure installations and implementations are completed correctly and meet established business and quality standards.
- Support data validation activities to ensure information captured during implementation is accurate and complete.
- Track testing activities, implementation issues, dependencies, readiness items, and stakeholder deliverables through completion.
- Balance an aggressive implementation timeline with the need for high-quality testing, validation, and execution.
- Support successful go-live activities and the transition of new processes into ongoing business operations.
- Identify opportunities to improve business processes, implementation effectiveness, operational consistency, and user adoption.
What Qualifications You Need
- Approximately 2–3 years of relevant Business Analyst experience, including business analysis, program/project implementation, business operations, or a related area.
- Bachelor's degree preferred; equivalent relevant professional experience may be considered in lieu of a degree.
- Hands-on experience supporting User Acceptance Testing (UAT) and/or business process testing.
- Experience gathering, documenting, clarifying, and validating business requirements.
- Experience supporting implementation projects and validating that solutions meet established business and operational requirements.
- Experience identifying issues during testing or implementation and coordinating with cross-functional stakeholders through resolution.
- Exposure to SOP/process validation, operational readiness, training, or go-live activities strongly preferred.
- Strong analytical and problem-solving skills with the ability to identify process gaps, risks, and inconsistencies.
- Strong organizational skills and the ability to manage multiple activities, deadlines, and stakeholders within a fast-paced implementation.
- Strong written and verbal communication skills with the ability to work effectively across business, technical, vendor, facilities, and operational teams.
- Ability to work independently in a remote environment while remaining highly engaged with a cross-functional project team.
- Ability to maintain a strong focus on both implementation timelines and quality within a highly visible program.
- Must be available to work primarily during 8:00 AM–5:00 PM CST business hours, with some flexibility to start approximately one hour earlier or later.
- Ability and willingness to travel to Deerfield, IL up to approximately three times during the nine-month engagement.
Preferred Qualifications
- Experience supporting retail, retail facilities, store operations, refrigeration, facilities operations, or other multi-site environments.
- Experience supporting large-scale program implementations or enterprise rollouts across multiple locations.
- Experience working with facilities or work-order management processes and platforms.
- Experience with Azure DevOps (ADO) for project, testing, issue, or implementation tracking.
- Exposure to ServiceChannel or similar facilities/work-order management systems.
- Experience with data collection tools or platforms used to support implementation and validation activities.
- Strong Microsoft Excel skills, including the ability to organize, review, validate, and analyze implementation or operational data.
- Proficiency with Microsoft Outlook and other Microsoft Office applications.
- Experience working with external vendors and cross-functional implementation teams.
- Exposure to sensor-based monitoring, automated workflows, refrigeration/HVAC, facilities technology, or similar operational technology environments is a plus but not required.
Why Work with Chamberlain
Chamberlain Advisors is a veteran-owned business that provides human capital solutions across a wide range of industries and engagement types. Chamberlain candidates benefit from our unique hiring and interviewing process which has been designed to increase the likelihood that they will be successful in their job searches. This is achieved through our 5-step recruitment process, ensuring a top-of-the-line candidate experience. Find out what makes us different; apply to Chamberlain today.
Equal Employment Opportunity
Chamberlain Advisors provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Chamberlain Advisors complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Chamberlain Advisors expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Chamberlain Advisors employees to perform their job duties may result in discipline up to and including discharge.
