Business Process Analyst

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!

Job Description

Business Process Analyst

Noida -India

Reporting to Team Leader GEBS Operations

The Business Process Analyst is part of Optimization, Enablement & Governance. We work closely with our stakeholders (customers, distributor partners, country teams & Business Process Owners) to execute operational process transaction & drive process optimization and enhancement followed by Continuous Improvement and potential Automation. This role reduces transactional efforts via effective and efficient process execution which helps to expedite issue resolution and enhance ease of doing business with Rockwell Automation. Y

Your Responsibilities:

. Execute operational processes transaction as defined by the GEBS Ops

. The Business Process Analyst works as part of a larger shared services team to execute a variety of defined operation tasks ranging from data entry, data quality updates, email inbox monitoring and providing standardized responses, and documented process improvement opportunities as the standardized operational tasks are executed.

. Resolving customer queries or complaints, issues received within the SLA and ensuring to provide an initial response, prioritizing the request based on the urgency. Provide accurate, valid and complete information by using the right methods/tools.

. Training & development to ensure that high quality standards are maintained.

. Optimizing operational processes and procedures for maximum efficiency while maintaining quality standards.

. Assisting with the implementation of new processes and procedures. Create and maintain a variety of documents, including Standard Operating Procedure, FAQs (Frequently Asked Questions) & training materials.

. Analyse data and use it to create different reports, which are then submitted to managers and used to develop business plans

. Reduces customer efforts and enhances productivity via process improvements

. Optimize the process by using various CI (Continuous Improvement) & Lean Methodologies & Enable the ecosystem for potential automation

. Improves process maturity of all stakeholders

. Enhances competency level in a planned manner.

The Essentials - You Will Have:

. Full-time bachelor's degree mandatory.

. Minimum 3-4 years of experience as Business Process Analyst.

. Expertise with SAP - CRM (Customer Relationship Management), ERP, ECC

. Strong knowledge of MS Office suite & other productivity applications

. Strong active listening, written and verbal communication skills.

. Problem-Solving Skills, Critical Thinking Skills, Business Analysis Skills.

. Alternative Positioning

. Analytical and conceptual expertise

. Ability to work on own initiative within guardrails

. Desired - CI & Lean Awareness

. Strong collaboration skills and working in a matrix environment required.

. Strong analytical and problem-solving skills, Self-sufficiency, and an ability to work with minimal supervision.

. Ability to analyse and improve operational processes.

. Travel requirements:

No travel is expected for this role.

The Essentials - You Will Have

What We Offer:

Our benefits package includes …

• Comprehensive mindfulness programs with a premium membership to Calm
• Volunteer Paid Time off available after 6 months of employment for eligible employees
• Company volunteer and donation matching program - Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program
• On-demand digital course library for professional development

... and other local benefits!

#LI-DS, #LI-Hybrid

Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.