Business Operations Manager

Company Description

Namma Yatri, powered by Moving Tech Innovations Pvt Ltd, is India's largest community-driven, zero-commission ride-hailing movement, empowering drivers and delivering affordable, reliable rides for millions of customers. With 6 lakh+ drivers, 1.3 crore customers, and over 11 crore rides completed, Namma Yatri is not just an app it is a movement to make mobility open, fair, and transparent. Our zero-commission model ensures that drivers retain 100% of their earnings, while customers enjoy affordable, reliable, and trusted rides. By working hand-in-hand with governments, cooperatives, and local communities, we are shaping the future of mobility in India one that is sustainable, inclusive, and community-driven. Namma Yatri has disrupted the ride-hailing industry by pioneering a driver-first approach and introducing a Mobility-as-a-Software (MaaS) model. Through a fixed subscription fee for drivers, direct driver-to-driver payments, and complete transparency, the platform created an ecosystem where drivers are true entrepreneurs. This model has been highly appreciated by driver communities and is now being emulated by other incumbents, revitalizing an industry that had remained stagnant for decades. Continuing this spirit of innovation, Namma Yatri recently launched Namma Transit a groundbreaking in-app feature that integrates Bengaluru's metro, auto-rickshaws, and cabs into a single, real-time navigation platform. Acting as a personal transit assistant, Namma Transit provides door-to-door multimodal journey planning, step-by-step guidance, and real-time alerts, making public transport smoother, faster, and more efficient for commuters. This marks a major step forward in advancing sustainable urban mobility by promoting seamless integration between public transport and shared mobility.

About the Role

Namma Yatri is looking for a dynamic Business Operations Manager to lead and scale operations across the state of Gujarat, with Ahmedabad as the base location. Unlike city level roles, this position carries statewide accountability driving growth across multiple cities, towns, and districts. This is a high-ownership role with full accountability for supply growth (driver engagement), demand generation & marketing activations, customer experience, and government liaisoning across Gujarat. The role will also involve extensive travel across the state, with the possibility of spending weeks at a time in different cities to launch and expand operations

Key Responsibilities

Statewide Operations Management: Oversee end-to-end operations across Gujarat, including driver onboarding, training, availability, and service quality.

Team Leadership & Execution: Build and lead on-ground teams in multiple cities to ensure operational consistency and scale.

Key Account Management: Regularly liaise with state and city-level government stakeholders for project updates, performance reviews, and day-to-day coordination.

Driver Community Engagement: Build and maintain strong relationships with driver unions, cooperatives, and community groups across Gujarat to secure long-term support for Namma Yatri.

Driver Issue Resolution: Actively address driver concerns to ensure Namma Yatri becomes their platform of choice.

Driver Engagement Campaigns: Design and execute initiatives such as bonuses, incentives, and branding to drive supply growth across multiple markets.

Branding & Marketing Activations: Plan and execute on-ground activities in different cities to enhance app visibility and build public trust.

Cross-Functional Collaboration: Work closely with growth, tech, and central operations teams for seamless execution of initiatives.

Drive the Conversion Funnel: Own accountability for customer and driver health metrics, monitor key ratios, and grow ride counts in line with aggressive statewide growth targets.

City Launches & Expansion: Lead new city launches across Gujarat from stakeholder alignment to rapid supply ramp-up, often requiring on-ground presence for weeks.

State Growth Ownership: Own and deliver core state-level growth metrics including rides, retention, and overall platform performance in Gujarat.

Good to Have

Prior experience in mobility, logistics, e-commerce, or govtech

Worked in driver-side operations, community building or government liaison - Added advantage

Key Skills & Qualities

Proven ability to build business from scratch (0 to 1) and scale aggressively during growth phase (1 to 10).

Strong people skills (team management and stakeholder management).

Bias for action and a hustler mindset.

Excellent problem-solving and analytical capabilities.

Strong communication and negotiation skills.

Comfortable with extensive travel and working in diverse on-ground environments.

Fluent in Gujarati, Hindi, and English.

Key KPIs

Supply Growth: # of active drivers, % availability, acceptance rate across the state.

Customer Experience: Average ratings, ticket resolution time, NPS.

Retention: % repeat users (both drivers and riders).

Cost Efficiency: State-level cost control and operational optimization.

Brand Visibility: Number of activations, city awareness metrics.

State Growth: Total completed rides, city launch success, search-to-ride conversion rate, and trip ratings.