Responsible for user effort, motivation, and progress with help of customer success processes.
Responsible for setting up, tracking, and reporting all the project metrics, identifying any issues in the processes, and suggesting ways to address the issues.
Reach out to users using various channels like email, calls on a daily basis to understand their challenges and orchestrate help using internal process and mentors.
Track the performance of the assigned set of learners in our programs using reports and identify intervention points.
Planning, implementing, and managing proposed recommendations and cross-functional projects, with complete ownership.
Technical Skills
6-7 Years of professional experience.
Strong analytical skills and communication skills.
Should be comfortable with handling data and reports with the right tools (MS Excel knowledge is a must).
Should be able to independently form a hypothesis, and validate the same through data.
Should be able to listen, understand customer problems, and leverage internal tools, processes, and people to solve them.
