About the Company
We are seeking a highly structured and execution-driven Business Operations / Internal Operations Manager to drive organizational efficiency, process discipline, and cross-functional coordination across the company.
About the Role
This role will act as the internal execution engine of the organization ensuring smooth flow of work across sales, pre-sales, delivery, procurement, and finance. The ideal candidate will bring strong process thinking, operational rigor, and the ability to bring structure to a fast-growing, multi-project environment.
Responsibilities
- Cross-Functional Coordination & Execution Control
- Ensure smooth handover of projects from sales to delivery
- Track progress across ongoing projects and internal initiatives
- Identify and resolve operational bottlenecks
- Coordinate between departments to ensure alignment and timely execution
- Drive accountability across teams
- Process Design & Standardization
- Map and document end-to-end business processes
- Develop and implement standard operating procedures (SOPs)
- Establish structured workflows across functions
- Ensure consistent adoption of defined processes
- Continuously identify and implement process improvements
- Project & Performance Tracking
- Build and maintain dashboards for project tracking and operational visibility
- Monitor timelines, milestones, and risks across projects
- Track key performance indicators across departments
- Prepare regular management reports and performance summaries
- Management Reporting & Decision Support
- Provide structured insights to leadership on operational performance
- Support planning, prioritization, and resource allocation decisions
- Drive review cadences (weekly, monthly, quarterly)
- Ensure data accuracy and reporting consistency
- Operational Systems & Controls
- Support implementation and optimization of internal tools (CRM, project tracking, documentation systems, etc.)
- Ensure documentation discipline across projects and processes
- Improve coordination between procurement, finance, and delivery teams
- Establish escalation and issue resolution mechanisms
- Continuous Improvement & Scaling Readiness
- Identify recurring inefficiencies and implement structural fixes
- Support organizational scaling through improved operational frameworks
- Build institutional knowledge through documentation and standardization
Qualifications
- 5+ years experience in operations, business operations, program management, or process improvement roles
- Experience working in multi-project execution environments such as:
- System integration
- Technology implementation
- Infrastructure / EPC
- Engineering services
- Consulting or project-driven organizations
- Proven experience designing or improving operational processes
- Strong analytical and structured problem-solving capability
- Experience working cross-functionally with multiple teams
Required Skills
- Operational Excellence
- Process mapping and improvement
- Project tracking and coordination
- Performance monitoring and reporting
- Analytical & Structured Thinking
- Data-driven decision support
- Root cause analysis
- Systems thinking
- Execution & Coordination
- Strong follow-through and accountability
- Ability to manage multiple priorities
- Stakeholder alignment and communication
Preferred Skills
- Experience in system integration or technology services industry
- Exposure to PMO or operational excellence frameworks
- Experience implementing operational tools or workflow systems
- MBA or equivalent management qualification
Reports to: Founder's Office
Works closely with: Sales, Pre-Sales, Delivery, Procurement, Finance, and HR
Success Metrics (First 12 Months)
- Improved cross-team coordination and execution visibility
- Reduction in project delays caused by internal dependencies
- Standardized processes across key business functions
- Improved management reporting quality and timeliness
- Increased operational efficiency and execution predictability
Why Join DIPL
- Opportunity to build and shape the company's operational backbone
- High ownership and leadership visibility
- Work across multiple functions and strategic initiatives
- Play a key role in scaling a growing organization
