Job description
Position: Business Operations AssociateJob Description:
What You ll Be Doing
- EBS Activities Responsibility in Business Operations.
- Oversee the end-to-end order lifecycle, from order entry to fulfillment, ensuring timely and accurate processing.
- Manage sales order processing, including order creation, validation, scheduling, and fulfillment.
- Handle order revisions, cancellations, and backorders in alignment with company policies and customer requirements.
- Monitor order status and proactively resolve issues to maintain smooth order processing and customer satisfaction.
- Ensure compliance with company policies and external regulations throughout the order management process.
- Collaborate with cross-functional teams, including Shipping, Inventory, and Finance, to streamline order processing and resolve operational challenges.
- Implement and enhance automation solutions to improve the efficiency and accuracy of order processing tasks.
- Manage customer and vendor creation processes, ensuring accurate and timely updates to master data.
- Handle customer and vendor changes, maintaining data integrity and consistency across the system.
- All tasks must be completed within the agreed SLA.
What We Are Looking For
- Minimum 2-3 years of relevant experience in Order management
- Any full-time graduates.
- Order Management experience in handling day-to-day workload,
- End-to-End Supply chain process knowledge
- Ensuring an appropriate flow in compliance of SOP
- On hand working experience on ERP tool
- Proficient in MS Excel, PPT preparation and presentation skills
- Should be forthcoming and manage independently.
- Able to communicate effectively with internal / external parties.
- Fluent in communication in English (Communication Verbal)
- Open to work in rotational shifts (Including night)
- Acceptance to work on all National and Public holidays.
- Immediate joiner Preferred.
What s In It For You
At Arrow Converge, we recognize that financial rewards and great benefits are important aspects of an ideal job. That s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
- Insurance
- Earned leaves/ Sick leaves.
- 5-Day Work Week
- And more!
