Business Operations Analyst

Role: Business Operations Analyst

Experience: 1 4 years

Location: Bangalore

About the Role

We are looking for a high-ownership Business Operations Analyst to help design and improve

internal processes across support, implementation, account management, and training. You will

work closely with the Director of Operations on strategic internal projects, building systems,

automations, and AI tools that improve efficiency across teams.

Key Responsibilities

Analyze and improve operational workflows across customer-facing teams

Develop and implement internal AI tools (e.g., chatbots, knowledge assistants)

Create dashboards, reports, and documentation to support operational decisions

Identify opportunities to reduce manual work and improve team efficiency

Support cross-functional operational projects with leadership

Requirements

MBA

14 years experience in Operations/ Strategy/ Product Ops

Strong Excel / Google Sheets skills (analysis, dashboards, data handling)

Familiarity with AI tools such as OpenAI / Claude and their practical applications in

workflows

Experience with JIRA and awareness of project management tools (Asana, ClickUp,

Monday, Notion, etc.)

Strong problem solving and structured thinking

Comfort working with data, dashboards, and internal systems

High ownership mindset and ability to work in fast-paced environments

Nice to Have

Experience with CRM or support tools

Experience building internal tools or automation workflows

Application

Please include an example of a workflow, automation, or internal tool you built that improved

efficiency in your previous role.