Nature's Basket is actively looking for passionate and dynamic professionals to lead our stores while delivering exceptional customer experiences across every touchpoint.
Position Details
- Designation: Business Manager
- Function: Store Operations
- Employment Type: On Roll
Role Overview
The Business Manager will be responsible for driving end-to-end store operations, sales performance, customer experience, team management, café operations, inventory control, and compliance standards. The role requires a strong understanding of premium retail operations with a hospitality-driven approach to customer engagement.
The ideal candidate should be capable of managing omnichannel retail operations while ensuring service excellence, operational efficiency, and profitability.
Key Responsibilities
- Drive store performance by achieving sales, profitability, audit, and operational targets.
- Lead omnichannel business growth including walk-ins, offline retail, and online order fulfillment.
- Ensure premium customer service standards across all customer touchpoints.
- Build a strong customer-centric culture within the store team.
- Ensure effective management of café operations within the store, including service quality, hygiene, and customer experience.
- Maintain strong product knowledge across gourmet, fresh, and Artisan Pantry categories to assist customers with informed recommendations.
- Deliver a hospitality-led shopping experience aligned with the brand's premium positioning.
- Manage inventory, stock accuracy, shrinkage control, and replenishment processes.
- Ensure implementation of planograms, VM standards, promotions, and marketing campaigns.
- Prepare store rosters, allocate responsibilities, and manage manpower productivity.
- Analyze store data, customer trends, and operational reports to drive business decisions.
- Manage customer escalations, refunds, and service recovery effectively.
- Ensure compliance with all legal, statutory, health, safety, and state-specific regulatory requirements.
- Maintain adherence to company SOPs, audit processes, and operational controls.
- Create a positive, collaborative, and performance-driven work environment.
Preferred Candidate Profile
- Graduate in Hotel Management / Hospitality / Retail Management or MBA preferred.
- 6–8 years of experience in premium retail, food retail, QSR, hospitality, or café operations.
- Strong understanding of customer service and store operations.
- Experience in managing teams and driving store profitability.
- Excellent communication, interpersonal, and leadership skills.
- Strong operational, analytical, and problem-solving abilities.
- Flexible, adaptable, and customer-focused mindset.
