Build and leverage relationships with existing clients through proactive, creative and ongoing client service to ensure retention of clients.
Educational Qualifications:
Any graduation ,and MBA/PGDM
Role & responsibilities
- The position holder will be managing a team of 10-20 individuals
- Accurately plan, forecast, and achieve fortnightly, and monthly client retention and revenue targets from the assigned set of clients
- Build and manage productive, professional relationships with clients
- Hire, Train, and Retain your team. Formulate their development plan and ensure fulfillment of their training needs
- Ensure prompt resolution of client complaints
- Provide consultation to clients on digital marketing, recommend and offer digital marketing solutions
- Daily 2-4 in-person meetings (F2F) with clients onsite
Candidate Attributes:
- Experience of Sales / Servicing / Retention preferably in BFSI / Telecom / Ecommerce / Service industry
- Should have managed at least a team of 10 sales professionals at least once.
- Excellent verbal and written communication and presentation skills MBA mandatory.
