Job Description
Born in 1995, Airtel aims to offer global connectivity and unlock endless opportunities. Our presence is positioned to serve nearly 96% of the nation's population with infrastructure to sustain cutting-edge technologies such as 5G, IoT, IQ, and Airtel Black. At Airtel, we strive to go beyond our duties to create impactful solutions for consumers, while also preserving the ecological balance.
Limitless Impact
We create impact, take early ownership, and experiment with different career paths as part of our cultural fabric. Here's what you will get to experience as an Airtel employee:
You Get To Make a Difference To Internal And External Customers By Taking Small And Big Ideas To Success And Therefore Leaving Footprints At The Scale Of Billions. And Beyond. Limitless Ownership
You get to go above and beyond to take responsibility, challenge the norms and take risks to create big things in more ways than one. Limitless Careers:
You have the freedom to imagine, and an open canvas available to you to experiment and implement new ideas to gain depth and breadth of experiences.
So come join us, and #BeLimitless. Because you are.
Job Details
Job Title : Business Manager
Designation : Manager
Function : DTH
Location : Kendrapara/Bhubaneswar, Sambalpur
Level/Grade : Manager
Position Description
As a Business Manager for Airtel DTH, you will have the opportunity to be at the frontline of the business, understand the demographics of an entire territory with the responsibility of driving sales and end-to-end customer service. The focus will be on Increasing the Customer Market Share, Revenue Market Share and execute the entire Go-To-Market (GTM) strategy in the DTH business by leveraging the vast distribution network. On the customer front, manage service centers, inventories, after-sales service to ensure timely resolution of customer escalations, analyze the feedback & design interventions for improvement. You will engage with partners & foster business relationships to effectively implement the Serve to Sell to enhance business for DTH.
Organizational Relationship
Reporting To DTH Head
Key Responsibilities & Accountabilities
Sales
- Strengthen the distribution and sales network by increasing DTH Selling & activating outlets, effective coverage, and transacting outlets
- Ensure maximum availability of recharge options so that existing customers are adequately serviced
- Effectively implement active relationship management programs & conduct on-the-job training programs for Retailers and Field Sales Executives (FSE)
- Ensure brand visibility through organized merchandising activities
- Drive Gross & Net Adds for the assigned territory
Service
- Ensure compliance with policies and processes by the Installation Engineers and ensure customer SLAs are met
- Manage the team responsible for installing, servicing, and repairing structures and major components; instruct them on correct installation processes
- Ensure closure of Service Request loops & intervene and handle complaints in case of escalations
- Ensure maintenance of an adequate inventory level of installation equipment for contingencies
- Upgrade customers to higher versions & plans.
Knowledge, Certifications And Experience
Education Qualification Full time graduate degree, MBA (optional)
Total Experience 1-3 years of experience in channel sales
Certifications required (if any) XX
Key Interactions
Internal / External Stakeholders
(Internal means – External to the department and internal to the organization; External means – External to the organization)
Internal Circle Heads, Area / Cluster Managers & Field Sales Executives
External Channel Partners & Distributors
Skills And Competencies
Technical Competencies
Proficiency in sales and marketing techniques
Basic knowledge of MS Office: Excel, PowerPoint, Word & Outlook
Leadership and Behavioural Competencies
Customer Obsession
Collaboration and Influence
Ownership Mindset
Learning Agility
Navigating Change
Leaders Building Leaders
Execution Excellence
