Business manager - (DTH)

Key Deliverables:

• Drive DTH sales by expanding and managing the distribution network and ensuring adequate recharge availability.
• Manage service teams to ensure installations and escalated service requests are resolved within defined SLAs.
• Execute merchandising and visibility plans in the assigned territory.
• Monitor and improve partner performance, control attrition, and ensure ROI.
• Generate market intelligence reports and provide feedback on customer trends and competitor actions.

Role Responsibilities:

• Lead and mentor a field team responsible for DTH installation, service, and repair.
• Conduct regular field visits to handle escalations, meet customers, and gather market insights.
• Ensure inventory availability of installation equipment and maintain installation quality standards.
• Upsell service packs and manage retailer and FSE training programs.
• Maintain compliance across installation processes, partner operations, and brand standards.
• Collaborate with cross-functional teams to address issues and improve customer experience.