Business Intelligence Manager

Analytics Lead – Business Intelligence & Insights

Location: Gurugram, Haryana, India | Experience: Mid-Senior Level (7-14 years)

About the Company

EXL is a global operations management and analytics company helping businesses improve growth, profitability, customer experience, risk management, and operational performance. Its Business Framework™ combines analytics, automation, benchmarking, business process management, consulting, industry expertise, and technology platforms to solve complex business challenges. EXL serves insurance, healthcare, banking and financial services, utilities, travel, transportation, logistics, retail, and e-commerce organizations. With more than 24,000 professionals across the United States, Europe, Asia, Latin America, Australia, and South Africa, the company delivers globally integrated solutions. EXL Analytics brings together nearly 2,000 data scientists and analysts who apply statistical data mining, advanced analytics, and consultative problem-solving to improve client decision-making. The team works across customer strategy, pricing, marketing, risk minimization, cost analysis, resource optimization, and operational transformation. This role will contribute to that mission by converting complex data into clear insights and measurable business action.

About the Role

The Analytics Lead – Business Intelligence & Insights owns the journey from an ambiguous business question to a clear, decision-ready recommendation. The role prioritizes insight generation: structuring problems, developing analytical approaches, interpreting customer and market data, and translating findings into compelling stories for senior stakeholders. You will lead end-to-end engagements, guide distributed teams, and ensure every dashboard, report, analysis, and presentation is accurate, relevant, and connected to business impact. Using SQL, SAS, Snowflake, Power BI, and PowerPoint or comparable tools, you will combine technical execution with consultative communication.

Key Responsibilities

• Own end-to-end insight generation engagements, converting client objectives into structured analytical plans, clear hypotheses, delivery milestones, and recommendations that support measurable business decisions.
• Analyze customer behavior, market dynamics, segmentation, pain points, growth levers, and value propositions to identify opportunities for revenue growth, efficiency, experience improvement, or risk reduction.
• Lead analytical execution using SQL, SAS, Snowflake, and related technologies, ensuring data quality, methodological rigor, reproducibility, and confidence in reported findings.
• Translate complex analysis into executive-ready storyboards, presentations, dashboards, and narratives using Power BI, PowerPoint, or comparable visualization and reporting tools.
• Facilitate client workshops, working sessions, governance forums, and recurring status meetings, maintaining alignment, transparency, issue resolution, and confidence throughout delivery.
• Lead distributed onshore-offshore teams, clarify ownership, manage performance, coach team members, and coordinate execution across geographies, time zones, and stakeholder groups.
• Review analytical outputs and client deliverables for quality, relevance, accuracy, and actionability before release, while adapting plans as priorities, data, and requirements evolve.
• Build trusted advisor relationships, understand adjacent client needs, and contribute to account growth by identifying opportunities where analytics and insights can create additional value.

Essential Skills & Technologies

• Strong expertise in SQL and experience with SAS, Snowflake, or comparable client data technologies, including advanced extraction, transformation, validation, and analytical querying.
• 7–14 years of experience in business intelligence, analytics consulting, customer insights, market intelligence, data analytics, or related insight-generation roles.
• Demonstrated ability to generate insights from customer, market, operational, or commercial data and connect findings to business decisions, opportunities, and measurable outcomes.
• Practical experience building dashboards and reports in Power BI or similar tools, with the ability to communicate trends, drivers, risks, and recommendations clearly.
• Strong problem-structuring, hypothesis-development, analytical-design, storytelling, and executive presentation capabilities across ambiguous business situations.
• Proven experience leading client engagements, distributed teams, governance routines, quality assurance, and end-to-end delivery in a consulting, analytics, or insight-generation environment.
• Outstanding written and verbal communication skills, with the maturity to work effectively across cultures, seniority levels, functions, and global stakeholder groups.