We are looking for a dependable and detail-oriented Business Intelligence (BI) Support Analyst to join our team in a full-time capacity. This role focuses on supporting and maintaining our BI reporting environment, with an emphasis on SAP BW and SAP BusinessObjects Web Intelligence (WebI). The ideal candidate has hands-on experience with report support and scheduling, strong communication skills, and the flexibility to support critical reporting timelines. This position is well-suited for an early to mid-career professional looking to grow within a BI support function.
Key Responsibilities
- Provide ongoing production support for BI reports and dashboards
- Support SAP BW data sources, queries, and data validation activities
- Develop, maintain, and troubleshoot Web Intelligence (WebI) reports
- Manage WebI job scheduling, including monitoring executions, rerunning failed jobs, and resolving issues
- Diagnose and resolve reporting issues related to data accuracy, timing, or performance
- Communicate effectively with business users to understand issues and provide status updates and resolutions
- Partner with technical and functional teams to resolve data or system-related problems
- Document support processes, recurring issues, and standard operating procedures
- Support reporting during month-end, quarter-end, or other critical business cycles
Required Qualifications
- Experience working with SAP BW (Business Warehouse) in a support or reporting capacity
- Hands-on experience with SAP BusinessObjects Web Intelligence (WebI)
- Experience scheduling, monitoring, and rerunning WebI jobs
- Strong problem-solving and analytical skills
- Excellent verbal and written communication skills
- Ability to manage multiple support requests and prioritize effectively
- Comfortable working in a structured, support-focused role
Preferred Qualifications
- Prior experience in a BI or reporting support role
- Exposure to enterprise reporting environments
- Familiarity with incident or ticket-based support processes
Work Schedule & Flexibility
- Full-time role with flexibility in work hours as needed
- Ability to support off-hours or on-call coverage during critical reporting periods
Key Competencies
- Strong attention to detail
- Customer-focused and service-oriented mindset
- Willingness to learn and grow within the BI space
- Team player with a proactive approach to problem-solving
