Business Intelligence Analyst

Required Skills:

• Strong knowledge of MIS reporting tools (Excel, Power BI, SQL preferred).

• Analytical mindset with ability to interpret large datasets.

• Attention to detail and accuracy in reporting.

• Good communication and presentation skills.

• Understanding of quality assurance processes in customer service/financial advisory environments.

• Ability to work under pressure and meet deadlines.

• Accurate and timely MIS reports on advisor quality performance.

• Trend analysis of avoidable escalations and financial impacts.

• Recommendations for corrective actions and process improvements.

• Dashboards for leadership visibility into quality metrics.

Experience:

Minimum 1-2 years of experience.