Business Head

About the Role

Jay Finance Private Limited is an NBFC focused on Short Term Personal Loans. We are hiring a Business Head who will run the business end to end for our loan book, short tenure loans disbursed at speed, with repeat borrowing as a core part of the business. You will own business disbursals, collections and portfolio quality, and ensure every loan meets RBI requirements.

Key Responsibilities

• Own the business P&L and deliver monthly targets for loan sourcing, disbursals and collections.

• Lead, train and monitor the business team across sales, operations and collections, with clear daily and weekly targets.

• Work with the Credit team so that salaried applicants are appraised within tight TAT and in line with credit policy.

• Drive early-bucket collections on short tenure loans and keep First Payment Default (FPD), bounce rate and roll rates within target.

• Grow repeat/returning borrower business while keeping affordability and repayment capacity at the centre of every lending decision.

• Build local sourcing channels and employer or corporate tie-ups to widen the borrower base.

• Ensure KYC, documentation, Key Fact Statement disclosure and the RBI Fair Practices Code are followed on every loan.

• Handle customer escalations and grievances promptly, in line with the company's grievance redressal process.

• Prepare daily and monthly MIS on disbursals, collections and portfolio quality for senior management, and keep the business audit-ready.

Key Performance Indicators (KPIs)

• Monthly Disbursal vs Target

• Collection Efficiency

• First Payment Default (FPD)

• Bounce Rate & Roll Rates

• NPA / Write-off and Net Credit Loss

• Repeat Borrower Share

• Business Profitability & Compliance / Audit Score

Required Skills & Qualifications

• Bachelor's degree in any discipline; MBA / PGDM in Finance or Management preferred.

• 3 to 8 years of experience in BFSI / NBFC lending, with hands on experience in short-term loans specifically, this is mandatory, not just general unsecured lending experience.

• Minimum 2 years of experience leading a team, with a proven record of meeting disbursal and collection targets.

• Strong knowledge of KYC, collections and RBI guidelines for NBFCs, including digital lending requirements.

• Comfort with high volume, fast-TAT lending in a small-ticket, short-tenure environment.

• Working knowledge of Excel and loan management systems; ability to read daily MIS and act on it.

• Strong leadership, communication and negotiation skills.

Preferred Experience

• Prior short-term loan management role at an NBFC or lending fintech.

• Experience managing a business.

• Exposure to repeat-borrower management and early-bucket collections strategy.

Ideal Candidate

Someone who has actually run a short-term loan business before, able to push disbursals while keeping a close grip on early delinquency, and comfortable leading a team in a fast, high-frequency lending business. Growth must stay grounded in affordability and repayment capacity, in line with RBI requirements and the company's risk appetite.