Job Summary
Own endtoend P&L and growth for a large EV business operating on companyowned, companyoperated (COCO) stores. Accountable for national sales, channel economics, aftersales and service excellence, network rollout, commercial partnerships and regional leadership. Role blends strategic planning (30%) with heavy operational execution (70%), requiring frequent field presence, strong stakeholder management and the ability to convert strategy into repeatable playbooks that scale across 100s of outlets.
Key Responsibilities
- P&L Ownership Deliver revenue, margin and EBITDA targets for the pan India business; own monthly forecasts, variance analysis and corrective plans.
- Sales and Channel Strategy Define COCO economics, pricing and incentive frameworks; optimize channel mix, conversion funnels and store productivity.
- Network Expansion and Rollout Prioritise markets, lead site selection and execute COCO openings to board targets; ensure 90day ramp plans and launch SOP compliance.
- AfterSales and Service Excellence Set service SLAs, warranty policy, spare parts strategy and technician capability targets to drive NPS and reduce turnaround.
- Operational Scalability Build and institutionalise playbooks, SOPs, regional operating models and exception management to reduce operational variance.
- Supply, Inventory and Working Capital Align with supply chain to minimise stockouts, optimise parts inventory days and manage WIP/working capital for stores and service centres.
- People and Leadership Hire, develop and retain regional heads and field leaders; create succession plans and a performance culture across regions.
- Stakeholder Management and Governance Report to CEO/Board, manage investor and partner relationships, and coordinate crossfunctionally with Product, Finance, Legal and Regulatory teams.
Required Skills and Qualifications
- Experience: 1522 years with progressive leadership in 2W OEMs, EV OEMs, national COCO retail, large auto aftersales divisions or consumer electronics service networks.
- Domain knowledge: Deep understanding of COCO retail economics, spare parts & warranty economics, service operations, and EV battery/charging implications.
- Commercial acumen: Proven track record of P&L ownership, pricing and channel incentive design, and margin improvement at scale.
- Operational delivery: Demonstrated experience running panIndia rollouts, improving service NPS and materially reducing service turnaround times.
- Analytical skills: Strong data fluency; comfortable with dashboards, unit economics, KPI modelling and using analytics to drive decisions.
- People leadership: Experience building regional leadership teams, succession planning and reducing outletlevel churn.
Education: MBA from a top school or equivalent technical degree preferred; strong preference for pedigree colleges or demonstrable highquality organisational experience.
