Business Development Representative- Expansion

Who are we

Whatfix is an AI platform advancing the userization of enterprise applications, empowering companies to maximize the ROI of their digital investments. Technology needs adoption. It's no different for AI. As AI reshapes roles, workflows, and human-machine interactions, it also introduces new layers of complexity and user friction. This is where Whatfix plays a pivotal role. A decade old DNA of empowering people to succeed with technology and not replacing them. We call this philosophy Userization: the belief that technology must adapt to the user, not the other way around.

At the heart of userization philosophy is ScreenSense, our proprietary AI engine, which continuously interprets both the context of what users are doing in an application or an AI tool and the intent behind their actions. By combining these signals, Whatfix delivers real-time guidance, nudges, knowledge, and automation directly in the flow of work.

This intelligence powers our entire product suite.

• Digital Adoption helps users get productive faster.

• Product Analytics uncovers friction and closes adoption gaps.

• Mirror allows employees to train in safe, simulated environments.

These are embedded with Whatfix AI Agents which supercharge creation, insights, and user guidance.

Our upcoming AI-first products are already creating a buzz in the market.

• Seek is an AI-native assistant that not only knows your business context but can also act across applications to get work done on your behalf.

• Whatfix Mirror 2.0 is the world's only System plus Role simulation with a complete assessment to lead the Gen AI simulation category.

Together, these products reflect Whatfix's commitment to building enterprise-ready AI teammates that maximize productivity and ROI. It gives users a unified, intelligent way to find answers across systems, apps, and knowledge silos and helps anyone looking to deliver fast and contextual answers.

Whatfix is bridging the gap between rapid technological change and human enablement-ensuring AI is not only embedded but also usable, trusted, and outcome-driven for every employee.

At Whatfix, we're not just making software easier-we're making AI work for people.

The company has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries.

Customers: 700+ enterprise customers, including 80+ Fortune 500 companies such as Shell, Schneider Electric, and UPS Supply Chain Solutions.

Investors: A total of $270 million USD has been raised as yet. Most recently Series E round of $125 Million USD led by Warburg Pincus, with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer, Peak XV Partners, and Stellaris Venture Partners.

Whatfix's leadership is consistently recognized across top industry analysts and business rankings:

• Won the 2025 for the Overall AI-based Analytics Solution of the Year

• Only DAP to be recognized as a Leader across various DAP reports for the past 5+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.

• With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the Top 50 Indian Software Companies as per G2 Best Software Awards..

• We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a super-high CSAT of 99.8%

• Award winner in the category (Bronze): Customer Service Department of the Year - Computer Software - 100 or More Employees.

• Winner of the Innovation Award in partnership with Sophos (customer) for the EMEA region and finalist in the Transformation Award category.

• winner for Software Asset Management Solution of the Year

Be one of the key Leaders in this awesome journey of building a billion-dollar company!

Are you ready for the next phase of your growth

• Own a set of named customer accounts and drive expansion pipeline within them
• Partner closely with Account Managers (AMs) to identify whitespace opportunities across business units, geographies, and use cases
• Build and execute account-specific outreach strategies (email, LinkedIn, calls) based on account context and product fit
• Identify and engage net-new stakeholders within existing customers (L&D, HR, Ops, IT, etc.)
• Drive conversations around new product lines (e.g., Mirror AI roleplay, analytics, AI agents)
• Conduct discovery-led conversations to uncover expansion use cases and qualify opportunities

• Strong account research and stakeholder mapping skills
• Ability to understand customer lifecycle and expansion triggers
• Experience working with Account Managers / Sales teams in a pod structure
• Comfortable selling new product lines within existing accounts
• Strong discovery and consultative selling skills.
  
  

  Perks & Benefits (India)

  • Best-in-class medical insurance coverage

  • Free lunch & dinner buffet

  • Doorstep cab drop facility

  • Education sponsorship

  • Internal job transfer & global mobility programs

  • Scope to represent Whatfix at global events

  • We also provide uncapped incentives, bonus plans and opportunities to employees (especially those in GTM teams) to travel to meet our global customers