Job Description

Company Description Updatrr is an AI-first SaaS platform built for Shopify merchants, enabling seamless integration between Shopify stores and WhatsApp. The product helps merchants recover abandoned carts, confirm cash-on-delivery (COD) orders, share order and payment updates, and automate marketing broadcasts. Stores typically go live within 20–30 minutes, making adoption fast and straightforward. Merchants using Updatrr report an average 21% cart recovery rate and 60% COD confirmation, highlighting the platform's impact on revenue and operational efficiency.
Role Description The Business Development & Partnerships Manager – Shopify Ecosystem will lead Updatrr's growth within the Shopify partner landscape, focusing on identifying, building, and scaling strategic relationships. This full-time, on-site role, based in Gurgaon, involves sourcing and onboarding agency partners, app developers, and Shopify experts, as well as maintaining strong ongoing relationships that drive merchant adoption. The manager will conduct market and competitor research, craft partnership value propositions, negotiate and close collaboration agreements, and coordinate co-marketing initiatives with ecosystem partners. Day-to-day responsibilities include managing a partnership pipeline, tracking performance metrics, collaborating with product and marketing teams on partner feedback, representing Updatrr in Shopify and e-commerce community events, and ensuring partners are enabled with the right resources and training to effectively promote Updatrr.
Qualifications

Experience in business development, partnerships, or account management within the e-commerce, SaaS, or Shopify ecosystem.
Strong relationship-building, negotiation, and stakeholder management skills, with the ability to influence cross-functional teams.
Solid understanding of Shopify, D2C brands, and e-commerce growth levers, including cart recovery, COD workflows, and messaging automation.
Data-driven mindset with the ability to analyze partnership performance, track KPIs, and optimize GTM strategies based on insights.
Excellent written and verbal communication skills in English; ability to present, pitch, and create clear partner-facing documentation.
Comfort working in a fast-paced startup environment, with a proactive, ownership-driven approach and strong organizational skills.
Bachelor's degree in Business, Marketing, or a related field; prior experience working with Shopify partners, agencies, or tech integrations is highly preferred.
Familiarity with CRM tools, sales pipelines, and basic contract/legal considerations for partnership agreements.