Business Development Operations Manager

A strong candidate could currently be a Senior Manager, Engineering Manager, Technology Manager, Delivery Manager, Program Manager, or Business Operations Manager who has already started handling responsibilities beyond their own department.

Roles & Responsibilities

1. Business Strategy & Growth

• Support the CEO/Management in developing and executing business strategies.
• Monitor business performance and take corrective actions where required.
• Convert company vision into practical business plans and measurable goals.
• Track growth, profitability, and overall business performance.

2. Technology Management

• Provide technical direction across the company's technology functions.
• Review and guide technology architecture, solutions, tools, and processes.
• Work closely with technical teams on project planning and execution.
• Ensure technology decisions support business requirements and client needs.
• Identify new technologies that can improve efficiency, quality, and business growth.
• Review major technical challenges and support teams in resolving them.

3. Client & Stakeholder Management

• Manage relationships with key clients and strategic accounts.
• Participate in important client meetings, discussions, and negotiations.
• Understand client requirements and ensure appropriate internal execution.
• Handle escalations and ensure timely resolution.
• Build long-term relationships and identify opportunities for additional business.

4. Operations Management

• Oversee day-to-day business operations.
• Ensure different departments are working toward common business objectives.
• Monitor project delivery, timelines, quality, and dependencies.
• Identify operational gaps and implement improvements.
• Ensure smooth coordination between Technology, Sales, HR, Finance, and other functions.

5. Team & People Management

• Provide leadership and direction to managers and senior team members.
• Set departmental objectives and monitor performance.
• Support hiring decisions for critical positions.
• Identify skill gaps and recommend training/development plans.
• Encourage accountability, collaboration, and performance improvement.
• Resolve cross-functional issues within teams.

6. Project & Delivery Oversight

• Review important projects and their overall progress.
• Monitor timelines, budgets, resources, risks, and deliverables.
• Ensure client commitments are being met.
• Intervene when projects face major risks or delays.
• Establish proper escalation and reporting mechanisms.

7. Financial & Commercial Understanding

• Review project/resource utilization and commercial performance.
• Work with Finance and Sales on budgets and forecasts.
• Evaluate the business impact of major investments and decisions.

8. Decision Making

• Take ownership of operational and business decisions within delegated authority.
• Analyze problems from both business and technical perspectives.
• Make data-driven recommendations to management.
• Ensure decisions are followed through to execution.

9. Process & Performance Improvement

• Review existing processes and identify inefficiencies.
• Introduce automation and technology where beneficial.
• Establish KPIs for teams and monitor performance.
• Improve productivity, quality, delivery, and customer satisfaction.

10. Management Reporting

Tshould regularly report to the CEO