Achieve the Month on Month Business Installment Loan targets as per the Performance scorecard.
To ensure timely MIS with accuracy of data
To ensure hiring of BDE is completed in line with the budgeted headcount
Drive the team to Cross-sell multiple products to clients
Measures and Targets:
As per Performance scorecard.
Hiring as per the budgeted headcount
Cross-sell as per the allotted targets
Customer Experience/Conduct/Sales Governance
Description:
To deliver on FCRMP, ABC, AML & CDD standards
Drive team to reduce TAT by reducing errors & bringing in process efficiencies
Ensure Proper Conduct, Nil Mis-selling, Sales Complaints, Sales Error, & Potential Inappropriate Sales (PIS) on a consistent month on month basis
Ensure that strict controls are in place to monitor sourcing for all products as per policy/program guidelines
To ensure there are NIL instances for Fraud Risk Management (FRM) & SQ Sampling
Contribute significantly to the Bank's CSR initiatives
Embedding principles of Sales Governance in the Sales Value chain. This would involve:
Understand and adhere to sales policies & Procedures.
Implement the HR standards in all channels being used.
Ensure the premises H & S standards are as per standardized norms.
Arms Length directives and processes are followed
Ensure branding is as per approved norms and requirements
Compliance with regulatory requirements.
Partner Training unit and HR to ensure all sales staff in team are trained on CDD, AML, Mis-selling and other customer data protection principles.
Ensure performance management process is followed.
Ensure complete adherence to Principles & Policy of Treating Customers Fairly.
Ensure adherence to all the customer outcomes required by Financial Services Authority.
Ensure 100% completion of all Mandatory e-learnings within timelines for self and team
Measures and Targets:
Minimal/No complaints from customers.
To ensure there are NIL instances for Fraud Risk Management (FRM) & SQ Sampling/CMS.
Ensure complaints /sales errors/cancellations within the benchmark as required
Adherence to laid down policies or guidelines in place.
Human Capital / People Management
Description
Second Line Develop a strong 2nd line. Drive optimum span of control.
Attrition Control DSR voluntary attrition levels as per score card.
Performance Management -100% NBO Participation for FLIP
Measures and Targets:
Ensure attrition levels are within the required limits, as per the scorecard.
To Ensure 100% NBO Participation for FLIP
Positive feedback from team on internal surveys and open house sessions conducted, if any.
Key Responsibilities
Regulatory & Business Conduct
Display exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the team to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Other Responsibilities
Embed Here for good and Group's brand and values in team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats);
Skills and Experience
Good Interpersonal Skills
Customer and Service Orientation
Banking knowledge
Management Information Skills
Competitive awareness & benchmarking
Excellent communication, interpersonal & relationship building skills
Able to pick up new concepts quickly
Able and excited about going out to meet new customers
Coordinate customer events for the cluster along with the product team
Aggressive Sales call plans to acquire large prospective customers through referrals.
Qualifications
Graduate/ Post Graduate, consistent academic career
Extensive sales experience (2 to 10 years)
Sales focused and highly target oriented
Able to pick up new concepts quickly
Able and excited about going out to meet new customers
Competitive awareness & benchmarking
Excellent communication, interpersonal & relationship building skills
