Business Development Manager

Roles & Responsibilities

• Lead, mentor, and manage a team of 15–20 Academic Counsellors along with 2 Assistant Team Leads (ATLs) to achieve business objectives.
• Drive monthly, quarterly, and annual sales and revenue targets through effective team management and performance monitoring.
• Develop and execute strategic sales plans to maximize lead conversion, enrollments, and revenue growth.
• Conduct regular coaching, training, and performance review sessions to enhance team productivity and skill development.
• Monitor key performance indicators (KPIs) such as conversion rates, call quality, revenue generation, and team efficiency.
• Ensure effective utilization of Salesforce and/or LeadSquared (LSQ) for lead management, sales tracking, and reporting.
• Analyze sales data, prepare business reports, and provide actionable insights to improve overall performance.
• Collaborate with marketing, operations, and customer support teams to improve customer experience and business outcomes.
• Maintain high standards of customer engagement, counseling quality, and service excellence.
• Identify hiring needs, recruit, onboard, and develop top-performing sales professionals.
• Handle escalations, resolve customer concerns, and ensure smooth sales operations.
• Foster a high-performance culture through motivation, recognition, and continuous feedback.
• Ensure adherence to organizational policies, processes, and compliance requirements.
• Drive process improvements and implement best practices to enhance team productivity and business efficiency.

Preferred Candidate Profile

• 6–9 years of experience in Business Development, Sales, or Inside Sales, preferably in the EdTech industry.
• Experience managing a team of 15–20 counsellors with Team Leads/ATLs reporting directly.
• Proven track record of consistently achieving and exceeding sales targets.
• Strong leadership, team management, and coaching skills.
• Hands-on experience with Salesforce and/or LeadSquared (LSQ).
• Excellent communication, negotiation, and stakeholder management skills.
• Fluent in English and Hindi.
• Strong analytical and problem-solving abilities.
• Comfortable working in a fast-paced, target-driven environment.