Business Development Manager - CPaaS (WhatsApp, RCS, SMS, Voice)

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Company Description Seven Oceans Teleservices Pvt. Ltd. is a messaging-focused CPaaS (Communication Platform as a Service) provider that helps brands connect with consumers from hyperlocal to global scale. Through SMS, WhatsApp, RCS, and IVR solutions, the company enables businesses across industries to build more personal, omni-channel customer interactions. Its tools are designed to support organizations of any size in creating immersive experiences and leveraging personalized content at scale.

Role Description The Business Development Manager – CPaaS (WhatsApp, RCS, SMS, Voice) is a full-time, on-site role based in Borivali. This role is responsible for identifying and qualifying new business opportunities, building and managing a robust sales pipeline, and driving revenue growth for the company's messaging and voice solutions.

Day-to-day responsibilities include engaging prospective clients, presenting CPaaS offerings, developing tailored proposals, and negotiating commercial terms to close deals.

The Business Development Manager will collaborate closely with marketing, product, and technical teams to align client needs with solution capabilities, ensure smooth onboarding, and support long-term account growth.

The role also involves tracking market trends, competitor activity, and customer feedback to refine go-to-market strategies and support continuous improvement of sales processes.

Qualifications

• 2-3 years of experience with CPaaS, messaging platforms (WhatsApp, RCS, SMS), and voice/IVR solutions, ideally in telecom, SaaS, or digital communication industries.
• Strong business development and B2B sales skills, including lead generation, pipeline management, and deal negotiation.
• Ability to develop and present compelling commercial proposals, including pricing, value articulation, and ROI justification.
• Excellent relationship management skills, with the ability to build trust, maintain long-term client partnerships, and collaborate cross-functionally.
• Solid understanding of omni-channel marketing, customer engagement strategies, and data-driven decision-making.
• Strong communication and presentation skills, with proficiency in explaining technical concepts in simple business language.
• Comfort working with CRM tools, sales reporting, and basic analytics to track performance and optimize activities.
• Bachelor's degree in Business, Marketing, Communications, or a related field; relevant industry certifications are an advantage.
• Prior experience in a similar Business Development or Account Management role in CPaaS, telecom, or enterprise messaging is highly beneficial.
• Self-driven, target-oriented work style, with the ability to operate effectively