eStatus official is hiring for the role of Business Development Intern!
Role Description:
This is a part-time, remote Business Development Internship role. The Business Development Intern will be responsible for market research and customer service. The intern will also assist with the day-to-day tasks associated with business development such as cold-calling and preparing presentations for potential clients.
Responsibilities of the Intern:
- Pay close attention to the customer's needs, concerns, and questions. Actively listening to their words, tone, and emotions will help you understand their requirements and respond appropriately.
- Show empathy towards customers issues and concerns.
- Speak clearly and use concise language to ensure that the customer understands your message. Avoid jargon or technical terms that may confuse the customer.
- Maintain a positive attitude throughout the conversation, regardless of the customer's tone or behavior. Stay calm, polite, and professional at all times, aiming to resolve their queries or issues.
- Develop strong problem-solving skills to address customer concerns efficiently.
- Be proactive in finding solutions and offer alternatives when necessary.
- Respect the customer's time by providing prompt and efficient service. Be mindful of call duration while ensuring that the customer feels valued and heard.
- Be adaptable to different customer communication styles and preferences. Adjust your tone, pace, and approach to match the customer's needs and personality.
- Seek feedback from supervisors or colleagues to identify areas for improvement.
- Actively work on enhancing your telephonic communication skills through training and practice.
Duration: 93 days + 6 days training
Location: Work from home
Working Days: 6 days a week (flexible)
Working hours: 3 flexible working hours ( In between 9 AM to 9 PM )
Stipend: UNPAID
Benefits: Certificate of Completion, Letter of Appreciation, and a Progress Report.
Essential: Proficiency in Hindi is a prerequisite.
